7.0 Reporting Rules
This section outlines the expectations and procedures for reporting issues or player misconduct. Clear communication and proper use of the reporting tools ensures a fair and efficient response. When in doubt, always use the ticketing system available on our Discord server.
7.1 Directly messaging (DM) staff members to make reports is not allowed.
Reports must be submitted through the official Discord ticket system. Messaging staff privately slows down the process and can lead to confusion or missed reports.
7.2 Use the ticket system on Discord (#support-ticket) for all reports and punishment appeals.
If you witness a rule violation or experience an issue, open a ticket as soon as possible. Delaying reports or collecting evidence over an extended time can reduce the effectiveness of investigations and may lead to inaction.
7.3 Select the correct ticket type and complete the required form when using the ticket system.
When submitting a ticket, select the correct ticket category and complete the required form. This helps staff understand and respond to your issue quickly and accurately.
Ticket Types:- General Questions: Questions about the server, plugins, wars, or anything else.
- Special Requests: Includes voucher redemption including brew and lore vouchers, casus belli applications and other special requests.
- Manager Ticket: For reporting highly serious situations that go beyond the context of the game and require discretion and serious action.
- War Ticket: Used to manage wars out-of-character between leaders.
- Player Reports: Used to report a player or appeal a punishment.
7.4 Serious accusations must be supported by clear and relevant evidence.
False or unsupported claims will not be tolerated and may lead to disciplinary action against the accuser. Providing screenshots, chat logs or recordings of incidents are very helpful to the staff team when making a report. Reports made in good faith with valid proof are always welcomed.
